The digital transformation wave has already hit every industry. The facilities management (FM) sector is no exception. To some, questions such as “why needed” and “ho w best to do” stil l loom larg e on the horizon. Ironically, the pandemic and new “norm” accelerate the adoption r ate of digitalisation across the board. People source for digital interaction to keep economic activities running. The delivery of essential FM services faces real-life testing e.g. in area of manpower challenge and mor e. All this seems to shou t out: “The digital transformation in FM industry mu st unravel!”

The Real Estate Industry Transformation Map (ITM) and many facili ties’ stakeholders, including buil ding owners and FM managers hav e called fo r the need to “g o digital” in the service delivery. Industry leaders are also constantly challenged to experiment and to solve the 21st century business problems with the aid of Artificial Intelligence (AI). Yet gap keeps growing between conventional and in novative facilities in terms of practices and application. Even when the real estate industry has already been propelled by the Proptechdynamics, a cohesively collective collaboration of technology is yet to be seen throughout the lifecycle.

The momentum of digital transformation will continue to grow with or without taker s because the future wor k mod el of ‘human-system-machine/robot’ is what mo st owners or serv ice providers believe will render productivity, operational efficiency and choices of diversity. In this course, we will examine the digital transformation journey of the facilities management sector and how businesses can adopt the appropriate strategies to move their organisation along towards digital productive and operational efficiency.